Q - How can I book a table?

A - All reservations must be made online. Click on the button at the bottom of this page. We allow for bookings 2 months in advance. Once your reservation has been made you will receive a notification via email and or SMS.

Q - Can I make a reservation for large groups?

A - You may book up to groups of 6 online. Parties of 5+ ARE SUBJECT TO AUTO-GRATUITY (20%) and seat times are restricted to 5-5:15 PM, 7-7:15PM.  For groups of 7+, please call during service hours and we will provide availability options and details. We suggest a min of 1 week in advance booking for larger parties. Alternatively, you may email Info@songyvr.com. Cancellation is within 48hrs of the reservation time is subject to a fee of $25/ Per person. This fee cannot be waived or refunded.

Q - What time is someone there if I would like to speak to someone?

A - The best time to call the restaurant is during service hours (5 pm to 10 pm daily). We are closed on Tuesdays.

Q - Why do you need my credit card?

A - To secure your reservation, a credit card is required. Please be aware that cancellations within 24/48 (groups of 5+) hours of your reservation time or no-shows will incur a $25 per person charge (children included). This is not a deposit.

NOTE: Our sister restaurant "Kin Kao - Commercial Dr" is a different restaurant, if you go to the wrong location, you are STILL responsible for your booking with us.

Q- How long are seat times? Cancellation policy? Grace period?

A -Please see chart below for reference. Cancellations/modifications can be made through OpenTable or by contacting us during service hours by phone. Any changes inside the cancellation window will be subject to our late cancellation fee.

# of Guests | Dining Time | Cancellation window | Late Cancellation & No-Show Fee

1 - 2 | 1 Hr 30 Mins | 24 Hrs+ | 25$ PP

3-4 | 2 Hrs 0 Mins | 24 Hrs+ | 25$ PP

5 + | 2 Hrs 0 Mins | 48 Hrs+ | 25$ PP

Q- Can I emailed to cancel my reservation?

A - You're welcome to manage your own reservation online through OpenTable (app, web portal, or the link in your confirmation email/text) — but this is only available if you're more than 24hrs before your reservation time (48+ hrs for groups of 5+, see chart above).

Once you're inside that window, changes can no longer be made through OpenTable. If you need to cancel or change your reservation at that point, please call us during service hours — daily 5pm–10pm, closed Tuesdays — and we'll process it for you. A $25 per seat fee will apply; this is automatic based on timing and cannot be waived or refunded.

You're also welcome to email us, but please note emails are handled by timestamp received and answered within 48hrs — so if your reservation is coming up soon, calling is the faster option.